Where are you based?

We are a home-based bakery in Harrogate, North Yorkshire. We make all our cakes and traybakes fresh to order so unfortunately we don't have products to buy on the day.

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How do I order?

Simply visit the 'Contact us' page and get in touch via one of the available channels. In your initial message please include the date of collection (not the occasion date), how many servings are required, any allergies or dietary requirements and any ideas you may have.

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How do I pay?

Payment is required in full via bank transfer and your order is not confirmed until payment has been received. An order date may be changed if the new date is available.

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Do you deliver?

We can deliver orders over £50 for free in Harrogate and Knaresborough, subject to availability. Orders under £50 will incur a £5 delivery charge - please ensure you will be in as we cannot leave food items. 

If you are collecting, times are staggered so we kindly ask you be on time or let us know if you're running late.

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Gift Orders & Cupcake Bouquets

If your order is a gift or a cupcake bouquet, please ensure that the recipient will be able to accept delivery as we cannot leave food items.

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Cake Care

Please handle your cake with care and keep level at all times. Carry it flat by placing both hands underneath the box - holding the sides may cause damage to the cake.

 

Cakes should be transported in the front passenger footwell or in the boot of the car. In warm and hot weather, please ensure your air conditioning is on and that you have fridge space to store it. Drive slowly and avoid sudden stops and turns.

 

Unless stated otherwise remove the cake from the fridge 1 - 2 hours before serving - weather depending!

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Cakes may contain non-edible items such as dowels, polystyrene balls, cocktail sticks, dried or fresh flowers so please ensure these are removed before consuming. If your cake has a topper please note that card, glues and glitter card are flammable materials so care must be taken to not allow it to get in contact with any flames.

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Damages

Coopers Cakes & Bakes accepts no liability for any damage to an order after it has been delivered or when it has left our premises when collecting. Please follow the advice and guidance given regarding handling and transportation.

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Do you offer Dairy and Gluten Free?

We can make gluten free cakes and cupcakes. For dairy free, please visit the vegan and dairy free page where you will find a selection of our traditional cakes and cupcakes. Unfortunately we don't do dairy free celebration cakes. Please note that we are not a gluten free kitchen so we cannot guarantee that our products have not come into contact with gluten sources.

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Are you registered and insured?

Yes we are fully registered with Harrogate Borough Council and were awarded the highest hygiene rating of 5 in July 2020 and again in November 2023. We are also insured and have a Level 2 Food Safety certificate.

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Allergies and Dietary Requirements

Please discuss any allergies or dietary requirements with us when ordering. Our products are not suitable for those with allergies as they may have come into contact with: cereals containing gluten, eggs, lupin, milk, nuts, peanuts, sesame, soybeans, sulphur dioxide & sulphites and tree nuts (almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios, macadamia nuts).