These terms help us provide the best possible service and make sure everything runs smoothly for both you and us. By placing and paying for your order, you agree to these Terms & Conditions. If anything isn't clear, please just ask - we're always happy to help.

 

Ordering

• Orders can be discussed and placed via Instagram/Whatsapp, email or phone but confirmation and payment details will be sent by email.

• Please tell us about any allergies or dietary requirements before placing your order.

• Please check the details in your confirmation email carefully including cake size, flavour, age and spelling of names, allergen information, collection or delivery details and contact details – please let us know of any changes as soon as possible.

• We are happy to take inspiration from photographs or existing cake designs, but every cake we create is unique and will not be an exact copy.

• We will always try to match requested colours as closely as possible, although exact matches cannot be guaranteed.

• For 2026, celebration cakes have a minimum order value of £95. Beyond 2026, this is subject to change. 

 

Payment

• Full payment by bank transfer confirms your booking. We are unable to accept credit or debit cards.

• We cannot reserve your date until payment (or an agreed deposit) has been received.

• If payment has not been received within 3 days, we will release the date to another customer.

• For orders placed within 7 days of collection, payment must be received within 24 hours or we will cancel the booking.

• Payments secure your booking and are non-refundable except where stated in the ‘Cancellation’ section.

 

Changing Your Order

• We will always try to accommodate design changes but cannot guarantee they will be possible.

• Changes may incur additional costs.

• Please review any amended confirmations carefully.

• Personalised toppers and cake charms are ordered to your approved specification and cannot be refunded or changed without additional cost.

 

Collection

• Collections are by appointment only.

• Please arrive at your agreed time or let us know if you are running late. We can wait up to 15 minutes but we may not be in after this.

• Once your order has been collected, responsibility for safe transport, storage and handling passes to you.

 

Cake Care

• Please handle your cake with care and keep level at all times. Carry it flat by placing both hands underneath the box - holding the sides may cause damage to the cake.

• Cakes should be transported in the front passenger footwell or the boot. In warm and hot weather, please ensure your air conditioning is on and that you have fridge space to store it. Drive carefully and avoid sudden stops and turns.

• Remove the cake from the fridge 1-2 hours before serving, depending on the weather and room temperature.

• Cakes should not be left at room temperature for extended periods of time, in direct sunlight or near a heat source.

• Fresh flowers are a natural product and may wilt, particularly in warm weather.

• Cupcakes should be kept in their box at room temperature but again, this depends on the weather. They should not be left in direct sunlight or near a heat source.

• Cakes or cupcakes should be eaten within 2-3 days of the event to be enjoyed at their best. Any leftovers can be stored in an airtight container either at room temperature or in the fridge. Bring to room temperature before serving if refrigerated.

 

Delivery

• Delivery is subject to availability and charged at £20 per hour plus mileage at 60p per mile.

• If delivery is to a venue, please advise them of storage requirements. They will be asked to sign for the cake agreeing they received it in perfect condition and will store it in the fridge until 1 hour before, unless setup has been agreed.

• If you need to change the delivery time, please let us know as soon as possible – depending on other orders, we cannot guarantee a change of delivery time.

• Delivery includes handover only unless cake setup has been agreed.

• If circumstances beyond our reasonable control (such as severe weather, road closures or other unexpected events) prevent delivery, we will contact you immediately to discuss alternative arrangements, including collection where possible.

 

Cake Setup

• Venue setup must be agreed in advance. We will not add anything to cakes unless it has been pre-arranged.

• Flowers must only be added by us unless otherwise agreed. We cannot be held responsible for any contamination to your cake if flowers have not been added in the correct food-safe manner.

• Please ensure the display location is level, stable, away from heat and out of direct sunlight.

• We reserve the right not to use a cake stand provided by the venue or yourself if we feel it will not hold the weight of the cake.

• We reserve the right to reposition the cake if we believe the chosen location may damage it, e.g. the cake table is in front of a large window and it is an extremely hot day.

• The length of time a cake can be displayed will depend on the weather on the day and the location of the cake. We cannot be held responsible for the location of the cake at the venue.

• We will photograph the completed set up and once handed over to the venue, we no longer take responsibility of the cake.

 

Non-Edible Elements

• If using fresh flowers supplied by your florist, please provide details so we can advise whether they are food-safe. We cannot be held responsible for any contamination to your cake that may arise from their use/misuse.

• Some cakes contain internal supports such as dowels, cocktail sticks or other decorative items which must be removed before serving. If your cake has toppers, please note that card, glues and glitter card are flammable materials so care must be taken to not allow them to get in contact with any flames.

 

Allergens & Dietary Requirements

• We provide allergen information with every order but please discuss any allergies or dietary requirements with us when ordering.

• Unless otherwise stated, our cakes contain gluten, milk and eggs.

• Full ingredient information is available on request.

• Our kitchen handles cereals containing gluten, eggs, lupin, milk, nuts, peanuts, sesame, soybeans, sulphur dioxide & sulphites and tree nuts (almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios, macadamia nuts). We cannot guarantee products are free from cross-contamination.

 

Cancellations

• 50% of the order value will be retained for cancellations more than 14 days before collection or delivery.

• No refund will be given for cancellations less than 14 days notice before collection or delivery

• If we ever have to cancel your booking due to exceptional circumstances, any payments made will be refunded. This does not include circumstances beyond our reasonable control on the event day. We would be more than willing to assist in finding a replacement baker of the same high standard to make your cake.

 

Changing Your Event Date

• Changes are subject to availability. If your new date is unavailable, payments already made remain non-refundable.

 

Complaints

• In the unlikely event there is an issue with your order, please contact us in writing within 24 hours of the order being collected or delivered. Please supply details along with relevant photos so we can assess the nature of the problem. We would take any complaints very seriously. 

• For any complaints we can only deal with the person who placed the order originally.

• If there is a quality concern, we may ask for the cake or at least 75% of the cake to be returned to us within 48 hours of collection or delivery for inspection. This allows us to investigate the issue properly. No refund will be given if the cake is not returned or has been eaten.

• The maximum refund we offer is the value of the order. Further compensation is not available.

• We kindly ask that you give us the opportunity to resolve any concerns before posting reviews and comments online. We are committed to finding a fair and reasonable solution wherever possible. Once a solution has been reached, we ask that you do not post any negative reviews and comments at any point in the future.

 

We may update these Terms & Conditions from time to time. Any changes will only apply to new bookings. Existing bookings will remain subject to the Terms & Conditions that were in place when the order was confirmed unless a new booking agreement is required.      

          

Last updated: 09/07/2026