​Coopers Cakes & Bakes customer cookie & privacy notice

 

This privacy notice tells you what to expect us to do with your personal information.​

 

Contact Details
 

Telephone

07733335143
 

Email

cooperscakesandbakes@gmail.com
 

What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery, and to comply with food safety:

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• Names and contact details

• Addresses

• Health information (including dietary requirements, allergies and health conditions)

• Website user information (including user journeys and cookie tracking)

 

We collect or use the following personal information for dealing with queries, complaints or claims, and accounting requirements:

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• Names and contact details

 

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

 

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

 

If you make a request, we must respond to you without undue delay and in any event within one month.
 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
 

Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Where we get personal information from
Directly from you
 

How long we keep information
24 months for enquiries and 6 years for completed orders in order to comply with accounting.
 

For more information on how long we store your personal information or the criteria we use to

determine this please contact us using the details provided above.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

 

Email: cooperscakesandbakes@gmail.com

 

Telephone: 07733335143

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office at the following address:

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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COOKIE POLICY

 

1. WHAT ARE COOKIES?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, to improve the user experience, and to provide information to the website owner.

 

2. HOW WE USE COOKIES

We use cookies on https://www.cooperscakesandbakes.co.uk/ for the following purposes:

 

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as page navigation, access to secure areas, and shopping basket functionality. The website cannot function properly without these cookies.

 

Examples: session cookies, authentication cookies, security cookies.

 

Legal basis: These cookies are strictly necessary and do not require your consent under Regulation 6(4) of the Privacy and Electronic Communications Regulations 2003.

 

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website's functionality and content.

 

Examples: Google Analytics cookies (_ga, _gid, _gat).

 

Legal basis: We use these cookies with your consent. You can accept or reject analytics cookies using our cookie consent tool.

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3. HOW TO MANAGE COOKIES

 

3.1 Cookie Consent Tool

When you first visit our website, you will be presented with a cookie consent tool that allows you to accept or reject non-essential cookies. You can change your preferences at any time by accessing the cookie settings on our website.

 

3.2 Browser Settings

You can also control cookies through your web browser settings. Most browsers allow you to:

 

- View the cookies stored on your device;

- Delete individual or all cookies;

- Block cookies from specific or all websites;

- Set your browser to notify you when a cookie is being set.

 

Please note that disabling cookies may affect the functionality of the website.

 

3.3 Third-Party Opt-Outs

Google Analytics: You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

For advertising cookies, you can opt out through the following platforms:

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- Network Advertising Initiative: www.networkadvertising.org/choices

- Digital Advertising Alliance: www.aboutads.info/choices

- Your Online Choices (EU/UK): www.youronlinechoices.com

 

4. CHANGES TO THIS COOKIE POLICY

 We may update this cookie policy from time to time. Any changes will be posted on this page with an updated revision date.

 

5. CONTACT US

 If you have any questions about our use of cookies, please contact us at:

 

cooperscakesandbakes@gmail.com

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Last updated

18 June 2026​​​